Products:

Where are your products made? 
All of our products are handmade in Japan.  We partner with kilns & craftspeople across different prefectures in Japan to bring artisanal tableware and home goods for the modern home.  

Why does my product look slightly different from the website?
Each piece is handmade. Slight variations between pieces can be expected.

Is there a different size or shape option for [ITEM NAME]?
If you are interested in other sizes and shapes for certain collections, please let us know here.

Shipping: 

Where do you ship to?
At this time, we only ship to the United States, Canada, France, Germany, Italy, Denmark, Norway, and Sweden.  Shipping fee will vary on the size and weight of the order and preferred delivery timeline, and will be calculated at checkout.  

Do you ship to P.O. Boxes locations?
At this time, we are unable to ship to a P.O. Box.  

Returns & Exchanges: 

What is your return policy?
At The Kogei Shop, your satisfaction is our priority. If you’re not satisfied with your purchase, you may return a product within 30 days of delivery. For more details, please see here.

If you have any other questions, please feel free to contact us here or write to us at info@thekogeishop.com.