At The Kogei Shop, your satisfaction is our priority. If you’re not satisfied with your purchase, you may return a product within 15 days of delivery. To be eligible for a return, the item must be in its original unused condition with packaging accompanied by the receipt. Customers are responsible for return shipping fees, and original shipping fees are non-refundable.

Final Sales 
Custom products, such as special orders or personalized items, sale items, and gift cards are not refundable.

Damages and Issues
If you receive a defective, damaged, or wrong item, please contact us immediately at support@thekogeishop.com so that we can evaluate the issue and make it right.

Refunds
Once we receive and inspect your return, we will notify you if the refund was approved or not. You can opt to receive a refund to your original payment method or a store credit without an expiration date.

To start a return, please contact us at support@thekogeishop.com.